Month: August 2011

A video response to Mikey Krajnak’s video about ways that interpreters accept and deal with feedback. I relate my experience in the MA in Interpreting Studies program at WOU and what I’m learning about effective and nonjudgmental ways interpreters can give each other feedback, including Demand-Control Schema, Observation-Supervision, and Case Conferencing. I also ask Mikey what he thinks about whether “the customer is always right” and how to give good customer service as an interpreting professional.

My reflections after the first week of our two-week face-to-face session (or colloquium). I learned a lot, and I share what I learned about feedback as a follow-up to the video I posted about receiving unsolicited feedback last week. Topics include Demand-Control Schema, Talking about “The Work,” practitioner-centered approach, professional discussion, case conferencing, listening, observation/supervision, nonjudgmental inquiry, guided self-discovery, etc.