Below I quote from this Wikipedia entry about Telecommunications Relay Service:
As much of the tele-relay system, particularly IP-Relay, is open for public use, it is possible for anyone with the proper equipment to place calls. This includes people who are not members of the original intended user group (i.e., persons who are deaf, hard-of-hearing, or speech-impaired). Some such users have noted its usefulness in making long-distance or local calls free of charge and without a telephone. The accessibility even to those who are not deaf, etc. has been defended by providers as a necessary evil. This is because the principle of “transparency” – the belief that the operator and the mechanics of relay should generally go as unnoticed as possible in the call – requires that Relay be as easy to use as a normal telephone, which does not require any kind of verification for hearing people to use. This decision has been defended by leaders in the deaf community, and generally retains strong support among speech and hearing-disabled users of the service.
One of the “necessary evils” the above quotation refers to is the use of text relay services by Nigerian scam artists. Some text relay operators actually gave up their jobs in order to stop doing what made them sick and be free to break the story to the news. Here are two of those news stories that are linked to from the aforementioned Wikipedia entry:
Con artists target phone system for deaf – Security – MSNBC.com and Overseas crooks abuse phone service for deaf | www.azstarnet.com ®
I feel sorry for those relay operators who lost their jobs, but (more…)