Tag: thoughts

  • The customer is the person we need, not the person who needs us

    The customer is the person we need, not the person who needs us. At first glance, this quotation seems paradoxical. In truth, we need each other. But good customer service means forgetting, for the moment, the truth that the customer needs us, and focusing instead on the truth that we need the customer. People sometimes […]

  • Just because you don’t get it doesn’t mean it’s vague

    “What about slang words and acronyms, aren’t they vague language?” Someone asked me this recently, and I wanted to say no right away, but I had to think about why. After thinking on it, I say no, slang words and acronyms are not vague language because they do not have inherently vague meanings; if anything, […]

  • It’s my birthday and I’m feelin’ good

    I just woke up this morning, and I started the day with a warm glow. I feel happy, proud, hopeful, and grateful. Today is thanks to all that others have done to keep me alive; today I am proud of all I have accomplished, all that I have done to take care of myself and […]

  • Changing my blog theme won’t change my life, but applying for teaching jobs will.

    My husband pointed out to me the other day, when he saw me trying out new WordPress themes, that changing my blog’s theme wouldn’t change my life– that if I wanted to change my life I needed to work on applying for teaching jobs. It’s true. I love trying out new designs (in fact, I […]

  • Searching for a colleague who’s searching for a colleague

    I was struck by something my thesis advisor said about writing letters of recommendation for me today: “As a faculty member searching for a colleague, I like to see that a letter has been addressed to the institution” [emphasis added]. Even at 45, master’s degree in hand, I was thinking of applying for a job […]